Refund policy
We want you to be satisfied with your purchase. If you need to return an eligible item, please review the requirements below.
Return Eligibility
Return requests must be submitted within 30 days of delivery. To be eligible for a return, the item must be:
- Unused and in its original condition
- Accompanied by proof of purchase from a3industries.com
Installed or used items may be accepted at our discretion if any installation or use marks can be remedied through recoating. A $20 recoating fee will be deducted from the refund for each steel or aluminum part that requires refinishing.
Items with damage that cannot be remedied through recoating are not eligible for return.
Starting a Return
Please contact us by emailing orders@a3industries.com before shipping an item back. Include your order number, the item you would like to return, and the reason for return.
Returns sent without prior authorization may not be accepted. Return instructions and the appropriate return address will be provided after the request is approved.
Return Shipping and Fees
Customers are responsible for return shipping costs on standard returns. We recommend using a trackable shipping method, as A3 Industries is not responsible for return packages lost or damaged in transit. A $10 restocking fee will be deducted from the refund amount. This covers the inspection, repackaging, and re-stocking of your return. Original shipping charges are nonrefundable.
Refunds
Returned items will be inspected after they are received. If the return is approved, the purchase price and any applicable taxes will be refunded to the original payment method, less the $10 restocking fee and original shipping charges.
Exchanges
A3 Industries does not process direct exchanges. If you need a different item, please contact us to return the original item for a refund and place a new order.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us immediately with your order number and photos showing what you received.
If the issue is confirmed to be a result of a product defect, shipping damage, or an A3 Industries fulfillment error, we will work with you to resolve it. The standard restocking fee and customer-paid return shipping will not apply to verified damaged, defective, or incorrect items.
Warranty
Manufacturing defects are covered under our Limited Lifetime Warranty.